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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have a very old Glow-worm back boiler with a Co-ordinate

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We have a very old Glow-worm back boiler with a Co-ordinate LFC fire - GC no 37 315 02. We urgently need a control knob assembly, G C part no 136 442/Glow worm part no 424093 but as fire is so old we believe part nos may have changed and that part may be obsolete. Have you any idea where we may be able to purchase this part, can you help us please? boiler and fire are still in very good condition and have just been serviced by British Gas who tell us they are unable to source the control knob that we need.

thank you

I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
I think I can help you, do have an approx age of the boiler?
Thank you
Tech Michael
Customer: replied 4 years ago.
We think the boiler and fire were installed new approx 1989 1990.

Thanks for that Karen, sorry for the delay , internet was down here lol.
Below is the site you need, it is best however to call them for that part, I did see it in their stock on my data base;-)
I will stick with you until you have the part and it is installed and working as it should but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Karen and have a great weekend!
Tech Michael
Parts 01773 596090, hours 9am-5pm Mon-Fri.
Customer: replied 4 years ago.
thank you Michael. the gas engineer did contact Glow-Worm for us and thought he had the part but when he came to fit it found that it was not the correct knob sadly. However, I will ring Glow-worm myself on Momday as you suggest and try again to see if they can help us.

Sounds great, I have other sources as well in case you need?
Have a great weekend and please rate kindly before closing this page to keep us in the loop, no additional cost to do that;-)
Thank you
Tech Michael
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