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Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Customer Question

Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your HOB?
Also please explain the problem in further detail so I can help;-)
Thank you
Tech Michael
Customer: replied 3 years ago.

Hob is 14 months old


when hob is off a high pitch whistle can be heard when any hot plate is switched on whistle stops starts again when hob cools down

Expert:  Michael replied 3 years ago.
Thank you Roy,
Can you tell if the whistling is coming from inside the HOB as I suspect?
Thank you
Tech Michael
Customer: replied 3 years ago.

yes from the front near the touch controls




Expert:  Michael replied 3 years ago.
Thanks again Roy,
That problem is caused by the main control board.
It is easy to replace and will fail over time since its already whistling.
I can help you get that part and assist you with the replacement. It only requires a few basic hand tools to change;-)
But I believe your HOB is guaranteed for 2 full years if that is so, you could have that repaired free of charge.
Please call them or the store of purchase before we go further on this.
Let me know what they say?
I will stick with you until this fixed one way or another but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Roy.
Tech Michael