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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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whirlpool compact top loading washer awe6761 drum is jammed

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whirlpool compact top loading washer awe6761 drum is jammed how do you get the side of the outer drum off it looks like the two parts are sealed together in 4 places, I have removed all the screws
Did the side panel have screws all around?

Customer: replied 4 years ago.

Yes, I have taken them out

OK, thanks for that.

On the side opposite the pulley there's an allen bolt (may be a Torx bolt) that has to be taken out.
This releases the inner drum from the bearing assembly.

Once it's out, you can pull the panel and inner drum out.

You might be able to do it by taking the pulley off rather than the allen bolt.

As it's easier to get to, I'd suggest taking the pulley off, then taking the side off.
The inner drum will stay in place which makes it harder to sort the door out. (an open door is the most common cause of the drum jamming).

Check it out, see how it goes and get back to me if you need more help.

Hope this helps
Customer: replied 4 years ago.


The pulley is off but the panel has been sealed by melting the panel to the outer drum in 4 spots what's the best way of breaking the seals but keeping the drum watertight when it's back together?

There's a seal between the outer panel and the tub.
You can always use silicon sealant too, to make sure it doesn't leak.

Are you sure it's been plastic welded?
There's 4 clips that hold it in place but they aren't normally plastic welded.

If they've been plastic welded you'll need to cut them to release the side panel.

If the exploded view would help, I can upload that for you.

Sudden thought, if it's the door that has opened, jamming the drum, take the heater element out.
You should then be able to turn the drum manually, one way at least, to get the door back to the top.

It will be tight but it can be done.

Saves taking or cutting anything off.

Customer: replied 4 years ago.


Taking the heater out worked, it's probably scratched the drum inside but a bit of plastic in the washing is ok.

Thanks for your help.

You're very welcome.

Good luck with the appliance.

Hope this helped

If you have no further questions on this, I'd appreciate it if you could rate the answer/help I provided, it's how I'm paid for my time and efforts.

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