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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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F18 showing on washing machine. Unable to open filter cover.

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F18 showing on washing machine. Unable to open filter cover. Seems jammed. What should I try in order to open filter?
I have succeeded in opening the covering panel, it is the actual 'plug' that I cannot turn in order to open and clean the filter.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

can you pour in some warm water on the filter and then try to open it

KevinWhiteJA :

also please tell me its complete model number

Customer: Model no logixx8
Customer: Trying water
Customer: Turning but not opening. Shall I try it calcification you think?
KevinWhiteJA :

I think warm water should work

KevinWhiteJA :

just push it in a little and then turn it anti clock wise

KevinWhiteJA :

model number is XXXXX inside the door

KevinWhiteJA :

starts with E NR

Customer: Still trying water. It's turning about a quarter revolve,but not more. And not opening.
KevinWhiteJA :

something seems to be stuck in there

KevinWhiteJA :

can you pull the washer out

KevinWhiteJA :

and with the washer unplugged try to gain access from the rear or from the bottom to clean the drain pump assembly

Customer: ! I'm a 9 stone woman...don't know how much I can do in terms of moving the machine on my own , but will give it a go!
KevinWhiteJA :

OK please let me know how it goes

Customer: Would like to know what you mean by cleaning drain pump assembly?
Customer: id like to know what your mean by cleaning drain pump assembly?
KevinWhiteJA :

by cleaning I mean take off the drain pump and two hoses attached to it and make sure everything is clean in there

Customer: Ok. I can't tip the machine over to access the underside. Too difficult.
KevinWhiteJA :

OK, can you tell me its complete E NR please

Customer: I can try to open the back silver panel? Would that gain me access?
KevinWhiteJA :

may be it will depend on the E NR number

Customer: Thank you. I need to get someone in I think. Thank you for your help.
KevinWhiteJA :

No problem but I believe cleaning should solve the problem...if you can get someone...just clean everything and the error should be gone

KevinWhiteJA :

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