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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Hotpoint WMD960P - fault code FO5. Water not draining / not

Customer Question

Hotpoint WMD960P - fault code FO5. Water not draining / not spinning - what shall we do?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

JACUSTOMER-fv9y0j3x- : Under 1 year
KevinWhiteJA :

OK, F05 is a drain error

JACUSTOMER-fv9y0j3x- : Yes I know that. The manual tells me that. The question is what to do?
KevinWhiteJA :

Yes just writing that :)

JACUSTOMER-fv9y0j3x- : My nanny has repaired it free of charge!
KevinWhiteJA :

Wow but why bad service ?

KevinWhiteJA :

I am Human and it takes time to write an answer

JACUSTOMER-fv9y0j3x- : Because it is very simple. It's bad to actually be charged in advance. Maybe I could set myself up as an expert too. Enjoy the free money.
KevinWhiteJA :

With the washer unplugged you will have to check the drain hose and where it drains...and make sure everything is clean in there...if that is fine then pull the washer out and remove the back will have to take the hose that is there and clean the drain pump ...also clean the pump filter

KevinWhiteJA :

I dont get paid for Bad service

KevinWhiteJA :

and this bad service will leave a bad impact for me

KevinWhiteJA :

anyways if the problem occurs again you can pull it out and clean the drain pump from the back

KevinWhiteJA :

Thanks again for leave a Bad review even when I tried to help

JACUSTOMER-fv9y0j3x- : Thanks. I will actually ask for a refund.
KevinWhiteJA :

OK, contact customer service for that, Bye