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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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We have a new bosch 9kg vario wash machine, I can hear the

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We have a new bosch 9kg vario wash machine, I can hear the water on but it doesn't seem to be getting into the machine and it keeps saying tap off?
Any ideas?

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

how old is it and have you tried to clean the water inlet hose/valve ?

Customer: Brand new yesterday
KevinWhiteJA :

ok, please check the inlet hose

Customer: All checked, no blockage
KevinWhiteJA :

Can you provide me with its E nr

Customer: Where will I find number
KevinWhiteJA :

inside the door

Customer: Now the door won't open
KevinWhiteJA :

can you see if the water is still in there ?

KevinWhiteJA :

or it has not filled at all

Customer: Few numbers
Customer: was32760gb
Customer: Me466ba
Customer: feels wet in drum
KevinWhiteJA :

was32760gb is the model number

Customer: 12:59 PMwas32760gb/46 fd 9402 200023
Customer: that one?
KevinWhiteJA :


Customer: I did the first wash with nothing in drum, is that the problem?
KevinWhiteJA :


KevinWhiteJA :

I think all is good with the washer

KevinWhiteJA :

the door wont open if the cycle is not finished and water is still in there

Customer: so just try again with clothes in it?
KevinWhiteJA :

Yes that is right

KevinWhiteJA :

if you want I will stay here and you can try it

Customer: thank
Customer: sorry to be so thick about it, very technical these machines!! ­čśŐ
KevinWhiteJA :

I understand, no problem... it usually happens when you are using something for the first time :)

Customer: can hear water running but machine still saying tap closed?
Customer: and beeping at me
KevinWhiteJA :

how was it installed ?

KevinWhiteJA :

I think it is better to contact Bosch as the unit is still under warranty

Customer: Just delivered, we took brackets off and set it up
Customer: Can see water going in
KevinWhiteJA :

water is going in and you still get tap closed error ?

Customer: Yes although I touched on button and it goes, then washes a bit, then tap closed and beeping starts again
Customer: Actually all going now without anything going off!
KevinWhiteJA :

the water pressure is good ?

Customer: Yes
Customer: Occasional bleep and message, think I will get Bosch to come and look at it
KevinWhiteJA :

yes but I just want to know if you followed the installation instructions that were there with the washer ?

Customer: Yes all done as per instruction
KevinWhiteJA :

Bosch recommends that before the first wash you should run the machine empty as you did but Turn the tap on. Pour into compartment II:

– approx. 1 litre water
– detergent (dosage according to the manufacturer's instructions for light soiling and according to water hardness)
Set programme selector to  Easy-Care 60 °C and press $ Start/Reload. At the end of the programme, turn the
programme selector to Off

KevinWhiteJA :

this is as per the installation instructions, so did you follow this as well ?

Customer: I have nothing that says that, but I will try it now.
KevinWhiteJA :

oh ok

KevinWhiteJA :

in old washers tap closed error usually appears if the supply hose is kinked or water pressure is low

KevinWhiteJA :

let me know how it goes

Customer: Thank you
KevinWhiteJA :

did that work ?

Customer: Yes it seems to going ok, no messages, no bleeps.
Customer: You are a genius
Customer: Thank you so much
KevinWhiteJA :

:) You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

Customer: Will do ­čśŐ
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