How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
Type Your Appliance Question Here...
Techdesk is online now

Hi there My Samsung american fridge freezer fridge is working

This answer was rated:

Hi there
My Samsung american fridge freezer fridge is working but is not cold
The freezer section is working just fine ?
Any idea's please would be very grateful
Kind regards
Can you post the model number of the appliance please?
It should be on a label inside the fridge.

Check behind the drawers in the fridge, is there any signs of ice there?

Customer: replied 4 years ago.

Hi there

The model number is XXXXX

No there is no ice behind the draws in the fridge


OK, unplug the appliance.
Take the drawers in the fridge out.
Take the panel behind the drawers off to reveal the evaporator.

What do you find?
Is the evaporator completely clear of frost?

Customer: replied 4 years ago.

I can't get to 1 of the screws as its iced over so it seems like yes


OK, so it is iced up.

You have a fault in the defrost system in the fridge.

Do you have, and can you use, a multimeter?

Customer: replied 4 years ago.

No I don't have 1

Can't use 1

OK, you won't be able to determine the exact cause of the fault.
You'll need to get someone in to do that for you.

Either the defrost element has failed or, the thermal fuse has blown.

If it's the element you can normally get away with changing the element and it's sorted.

If it's the thermal fuse, then you need a new thermal fuse, defrost sensor and evaporator cover.

It's a very common fault on Samsung side by sides.

if you go onto Ebay and search for Samsung defrost , it will show the various kits available to repair it.

Check it out, see what you find and get back to me if you need more help.

Hope this helps
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Ok thank you

You're welcome.

Just post here if you need more help on this.

Customer: replied 4 years ago.

ok will do

Thanks again