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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Dear Sirs, Re. My Bosch washing machine model Classixx 1200

Customer Question

Dear Sirs,

Re. My Bosch washing machine model Classixx 1200 Express

The washing machine is taking too long to complete a programme. For example a cotton wash 40 degrees is taking 2 hours 50 minutes. The easycare programme 40 degrees is taking approximately 2 hours 30 minutes.

What is wrong with it? This is a new situation.

Look forward to hearing from you.

Carole Morley
Submitted: 4 years ago.
Category: Appliance
Expert:  Techdesk replied 4 years ago.
Put the machine on it's hottest wash.
Let it run and check the door glass during the wash.
Is it heating the water?

Can you post the E-Nr number of the appliance please?
It should be on a label in the door recess.

Are you looking to repair it yourself?
How are your diy skills and toolkit?

Customer: replied 4 years ago.

We've run it on tye hotest wash and the door is not even warm. The E-Nr is WAE24162UK/01 plus Nos FD8704. 01283.

I'm happy to make easy adjustments but not very good at electrics (unless they are in a car!)
Expert:  Techdesk replied 4 years ago.
OK, thanks for that.

You have a fault in the heating circuit.
Faulty heater, broken wiring at the heater and/or faulty control board.

To check the heater and wiring, you need to take the front off of the machine and test it with a multimeter. Take the wiring off and test across the heater. Around 30 ohms.

If the heater and wiring are ok, it's a control board fault, expensive I'm afraid.

To take the front off, the following should help.

Take the dispenser drawer out.

Take the Torx screw at the bottom right of the dispenser out.

Open the door.

Take the door seal retainer out.

Take the door seal off the front of the machine.

Take the door lock screws out.

Take the screws holding the plastic cover at the bottom on out and take it off.

Take the screws holding the front panel on out.

Take the front panel off. (pull it out and down).

Once off, you have full access to the heater at the bottom front of the tub.

If you need to take the heater out to change it, take the wiring off, slacken the nut and lever it out. don't damage the tub though.

Hope this helps
Let me know how it goes or if you need more help.