How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

cleared the filters in washing machine and is not turning back

Customer Question

cleared the filters in washing machine and is not turning back on,dish drawer dishwasher DD60D 7 MODEL
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
Was your dishwasher working until you cleaned the filters?
Also how old is the unit?
Thank you
Tech Michael
Customer: replied 3 years ago.

no ,3yrs old,it wasnt working ,failed to start last night when i went to put it on,2 tone beep comes on when try to start it







Expert:  Michael replied 3 years ago.
Thanks Diane, this could be one of a couple of things but to check, you need to turn power to the unit off at the mains.
Ten leave it off for 1 hour, then turn it back on and please let me know if this makes any difference?
If it works please rate kindly, if not please hold off on rating for now and simply respond to me for further information.
Thank you Diane.
Tech Michael
Customer: replied 3 years ago.

i will try this and reply in an hour

Expert:  Michael replied 3 years ago.
Sounds good I will be here for you;-)
Tech Michael
Customer: replied 3 years ago.

turned it back on there is no change

Expert:  Michael replied 3 years ago.
Are you getting any light at all on the dishwasher Diane?
Customer: replied 3 years ago.

yes one red LED on the salt hatches and one on the detergent 2 red leds,

filled both drawers with salt top drawer working away fine,

on the drawer thats not working correctly you can select the the progam and there a 2 tone alarm after 2 seconds of selecting program and then the drawer power tuns off the display after around ten seconds after the two ton alarm

Expert:  Michael replied 3 years ago.
Thanks Diane,
in the bottom of the unit there are sensors to detect a leak, one of them has triggered and is causing this.
The only way to fix it is to have a service tech do that because its pretty complicated to do, I have done many like this.
I wish I had an easy solution but that is the error you are getting thanks for letting me know this.
If there is anything else I can do please let me know, I am here to be helpful i will stick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael