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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Sir, My hotpoint ultima WDD960 does not heat the water the

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My hotpoint ultima WDD960 does not heat the water the element has been replaced?????

If the element has been replaced, and the wiring checked, it only leaves the main control board as the source of the problem.

There's a sensor in the heater (which should have been changed with the heater) that tells the board when the water is hot enough.
If it doesn't signal this, then a fault would be generated.

Does the machine stop with flashing lights/error codes?

Customer: replied 3 years ago.

No the washer completes the cycle

OK, do you know if the new element had a new sensor too?

Customer: replied 3 years ago.

dont think so.

OK, then I'd be suspecting the sensor.
If it's faulty and sending the resistance to indicate the temperature is reached, the machine moves on. It won't heat.

If it has been replaced, the fault is with the main control board as this will be telling itself the temperature is ok.

Check it out, see what you find and get back to me if you need more help.

Hope this helps
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