How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
Type Your Appliance Question Here...
Techdesk is online now

When the main switch is off, the program button remains on.

This answer was rated:

When the main switch is off, the program button remains on. When I switch on the main switch the program button remains on. The unit will not start when I close the door. I have checked drainage and intake filter for blockages they are free

How do I get the unit to start
Can you post the make and model number of the appliance please?
Once I know this, I'll see if I can assist.

Customer: replied 3 years ago.
The machine is a Bosh. Where can I locate the Model No. The I original information that I provided was slightly incorrect. When the main switch is off the program buttons are also off. When I put the main switch on the program button from the last cycle automatically comes on. Closing the washer door does not start the cycle
I'll guess that it's a dishwasher.
If it is, open the door, the E-Nr number is XXXXX faintly etched across the top of the inner door.

Customer: replied 3 years ago.
It is indeed a dishwasher. The E Nr No. Is SGV 431 3GB/13
Thanks for that.

Try cancelling the existing program.

Turn the machine on.
If you have 3 program buttons, press and hold the 2 outer ones together until it resets.
Then, close the door.
It should end a program.

Next, select a program and start it.

What happens?

Customer: replied 3 years ago.
How will I know when it has reset. Do I have to hold the two buttons down for a fixes period of time
At least 10 seconds.

Customer: replied 3 years ago.
The original program button is still lit up when I reopened the door. There are four programme buttons in the panel
OK, number the buttons with 1 on the left.
Press and hold 1 and 3 to cancel.

Not sure what you mean by the light being lit when you reopened the door.
If you pressed and held the correct buttons, then it would reset.

Customer: replied 3 years ago.
Thank you for your prompt and positive responses. The machine is now running. I should have been more specific with regards XXXXX XXXXX statement relating to the light. I meant the red indicator on the program button.
Once again thank you for your valuable assistance it was money well spent
Thanks for letting me know how it went.
Glad you got it working.

Hope this helped
Techdesk and other Appliance Specialists are ready to help you