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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My Neff oven has power, lights but no heat!

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My Neff oven has power, lights but no heat!
Welcome, my name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

Can you tell me, does the fan still spin when you select a temperature?
Also, does the temperature neon on the fascia light up and the interior light still work?
Lastly, do you hve the model number? (Maybe around the door edge or door frame)

Customer: replied 3 years ago.

Hi Rob,

yes the fan spins, yes both lights come on and the model number is ; U1721NOGB/02




Hi Diane


I think the number is XXXXX U1721WOGB/02

Ok In that case it sounds like its the semi circular element surrounding the fan.
Isolate from the power.
Remove the back panel inside the oven.
You will see the fan and the element.
Remove the retaining screws/bolts.
Carefully pull forward the element and the wiring.
Remove the wiring.
You may see damage to the element.
If you have a meter, check it for continuity, if its open circuit you will need to replace it.

If you need help locating the spare part, please let me know

In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help

Rob and other Appliance Specialists are ready to help you