Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi the machine is on at the moment. The only number visible is L63742VI.
It stopped making the noise when it began to fill for the rinse. It started again after the water had stopped filling. It doesn't look as though it is linked to the drum turning as that appears to be turning freely. Noise appears to be coming from the top of the machine - close to the programmer.
Noise is not coming from the circuit board or from the top of the machine as I'd thought. Its coming from the back of the machine below the drum.
I've listened to another full programme and the noise is only happening after the machine fills with water. Its not the motor as the noise isn't there during a spin.
It appears to be when the water is being heated. I put the machine on a hotter wash and the noise was there for longer.
Is there something in the heater which could be making the noise - the machine is still heating the water ok.
Sorry to take so long getting back to you. Yes put the machine on a rinse programme and got the same noise whenever the water stopped filling.
Drum spinning fine manually - no noise.
Hi it wasn't the motor - it is running smoothly. We did discovered a piece of cement which had fallen off the drum surround and was trapped beside the pump. We cleaned all the broken cement away. I've tried a short cycle amd didnt hear the noise but will try it again tomorrow to see how it really is.
I'm afraid the machine is still making the strange noise. Clearing out the little pieces of cement has not made any difference. (the cement is not badly damaged and looks in good condition)
There's a pump (with electric attached) towards the rear of the machine (which we've checked by removing it) and its clear. We've checked the pump filter at the front of the machine by accessing the knob under the machine door) and its clear. Can you tell me if there is another part of the pump which we should manually check for possible obstructions?
I've listened to many cycles now and confirm that the machine doesn't make the sound during filling/emptying/spining or draining. It only makes the noise during the wash part of the cycle. My husband said to describe it as a chugging noise rather than a clicking noise. It appears to be coming from below the drum - not the pump or the motor. It makes the noise immediately the machine stops filling and before the drum starts turning. Is it def nothing to do with the heating element if that's where that's located?