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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I cannot get the stuff out the machine is not working - the

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I cannot get the stuff out the machine is not working - the lights are on but nothing happens. how can I get my stuff out?
Hi sorry to hear that, may I have the model # XXXXX the age of the unit?
Also will it run at all normally other than the door not opening?
Thank you
Tech Michael
Customer: replied 3 years ago.

Hotpoint washer-dryer one month old!! not it is not running normally, it has stopped somehow making a funny noise like biiiiip.

I put it on programme A rinse, not it seems it is working but it may stop again, what do I do if it does please? my stuff is in, the lights on the top right are yellow the first, red the key and the on botton in green

Customer: replied 3 years ago.

it actually stopped working - the water and stuff is still in

Hi Lillian,
please try this test for me, either unplug the machine, or turn it off at the mains. then wait 1 full hour, next try it again. Let me know what happens.
Thank you
tech michael
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