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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Neff build in double oven the top oven does not responed

This answer was rated:

I have a Neff build in double oven the top oven does not responed there is a display

-5- in the window and I can move the botton it will display light with the different actions ie light ,grill but this will only show for a second and turn off again.

Please is there something I can do.
Regard Mrs. Baerbel Clarke.

Hello Mrs. Baerbel,
How old is your oven?
Thank you
Tech Michael
Customer: replied 3 years ago.

Cat No gives age?. but could be around 10? - 15yr old.

Thank you, XXXXX XXXXX enough.
You can try one thing.
Please turn power off at the mains to the oven for 5 minutes. Please let me know if that helped or not?
If it works please rate kindly, but if not, please dont rate yet nut simply reply to me with the results.
Thank you
Tech Michael
Customer: replied 3 years ago.


After the switched-off period the operation of the oven is unchanged - does not work. Did you consider the catalogue details sent on the follow up 'mail'.



Hello Thanks for doing that test for me. Yes I read everything.
This is a case of a bad electronic main control board.
Unfortunately that will need to be replaced to restore proper operation.
I can locate this part for you and help you with the replacement if you like?
Please let me know if you would like to do that or if you will have an appliance service tech make this repair?
Its not very difficult to do with only a few basic hand tools.
I will stick with you no matter which you choose but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Mrs. Baerbel.
Tech Michael

Customer: replied 3 years ago.


Have you any idea of order-of-magnetude cost for an 'electronic main control board'.


Hi Mrs Baerbel,
Yes that board will run, depending on your region anywhere from $150.00 to $225.00 US.
Please rate kindly so your question will remain open with us. No additional cost to rate ;-)
Thank you
Tech Michael
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