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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Dometic AES 11 RM 6505 model fridge freezer installed in Hymer

Customer Question

Dometic AES 11 RM 6505 model fridge freezer installed in Hymer caravan circa 2005 by caravan manufacturer.
Initially AES LED lights showing green.We ran out of LP gas on site when connected to mains electricity and having battery power,switched off gas cylinder,did nothing to fridge or controls,then AES LED started flashing red and fridge appeared to defrost.
Is there a fault with the fridge and or the controls or should I have done something warning AES that gas was no longer an option?
Would reconnection of a full tank of gas solve the problem?
Thanking you in anticipation, Derek Gelston Glasgow,PS caravan is stored in Southern France.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
sorry to her that.
The very first thing to do is replace the tank with a full tank, keep in mind that if this is the only problem it will take a bit to clear the error because there is now air in the line, that wont burn so that needs to purge and to do that you need to keep trying to get it to light, until it does.
But before you change the gas out, make sure you turn the unit off at the main breaker for at least 20 full minutes, that will also cause a reset which is a good thing;-)
I will stick with you until we have this working as it should but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you. It is possible the RMD 8555 is bad but lets not go there just yet.

Thank you
Tech Michael

Customer: replied 3 years ago.
Hi Michael,
As mentioned above the fridge is located in a caravan in Southern France at the moment where we shall not be able to try your advice until the middle of June.
Regards Derek Gelston
Expert:  Michael replied 3 years ago.
Hi Derek, thats fine, so if you rate kindly now, I will lock this for you so you can always get up with me at no additional cost, also it wont cost you anything more to rate:-)
Thank you
Tech Michael