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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have an upright, free standing Siemens freezer (model no

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We have an upright, free standing Siemens freezer (model no difficult to find) which was sounding its alarm upon our return from a short break. The temperature was at -11 degrees last night and has since dropped to -10 overnight.

We had a similar problem when we first got the freezer and seem to recall a fairly simple solution.
Hello and welcome to Just Answer/ Pearl.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical issues and we need information in order to be able to
help you solve your difficulties. The more information you give us the quicker we can help.
May I have the full model #?
Also how old is your freezer?
Thank you
Tech Michael

Customer: replied 3 years ago.



I cannot find a model number anywhere in the freezer, only the compressor number HXK95AA. We've had the freezer some 5 years.


It is a tall upright freezer with 6 drawers and 1 shelf.

Across the front / top are 5 buttons.


a) on/off

b) plus

c) minus

d) frostmatic

e) alarm


It is described as NO_FROST


At the far right of the front is the word 'ARCTIS'


Thanks, George






Thanks George,
This can occur when the unit is in need of a defrosting for some reason.
Please check the door seals all the way around for a tight seal.
Next if it has been running for 5 years and not defrosted that alarm is likely telling you it is frosted up internally.
Even though this is a frost free unit, they do require periodic defrosting as ice builds up in the drain line and internal drip pan and will cause this. My suggestion to you is to defrost the unit for 24 hours with the door open, then when you restart it the alarm should be gone. Additionally, there may be a problem with the defrost circuit but its too early to tell, if the alarm returns in about a month just reply to me here no additional cost and we will work through that as well. I will stick with you on this until this is working as it should but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you George and have a great day!
Tech Michael

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