How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
Type Your Appliance Question Here...
Techdesk is online now

Fridge not cooling although temp says 4 degrees and freezer

This answer was rated:

Fridge not cooling although temp says 4 degrees and freezer at -18 degrees which is recommended setting
Can you post the model number of the appliance please?
It's on a label inside the fridge.

Is the fan inside the freezer running?
Look closely inside the freezer, is there a build up of frost/ice anywhere?

Customer: replied 3 years ago.

This is an integrated appliance can't see any serial number. There is no build up of frost/ice in freezer, freezer is working can hear electrical hum to whole appliance but cant hear a fan specifically.

Check everywhere inside the fridge, there's a label there.

I'm just leaving the office to head home now. I'll pick up when I get home tonight.

Customer: replied 3 years ago.

Sorry, found it


Serial No: 32200054

Model: ENN2643AOW

Type: B256996

Product No: 925 697 721 - 01

Sorry for the delay, got held up due to an accident.

Your fridge is cooled from cold air in the freezer, blown up into the fridge.

There are several things can cause the fault you have so you need to check at the top inside of the freezer.
There's a fan there and the cooling pipes are there.

Check to see if there's an ice blockage.
If the fan isn't running, it's very likely jammed.

Let me know what you find.
Customer: replied 3 years ago.

Hi, have checked freezer taken out all the drawers there is no ice build up could hear the fan running after I had the door open for a while.

Customer: replied 3 years ago.

Not sure if my reply when through.


Have taken out all the drawers in the freezer definitely not build up of ice. Could hear the fan running after the door was open for a while.

OK, it's only the part at the top you needed to check, where the cooling pipework is.

Look into that area and see if it's blocked.

If it's not, the next check is inside the fridge.
The cold air enters at the top rear, behind the light.
You need to take the covers there off to see if the motorised vent is open or closed.

If open, you have a blockage in the ducting that will require a full defrost to clear.
If closed, you have a faulty sensor or faulty motorised vent.

Customer: replied 3 years ago.

Have taken off the cover on the back wall behind the light, difficult to see into but looks like open vent - will switch off appliance and defrost in the morning. Hopefully this will sort out the problem will let you know.

A full defrost will take at least 24 hours.
The doors of the machine have to be left open too, and in a warm room.

This should allow any ice blockage in the ducting to melt.

Once plugged back in, the machine should work again.

Good luck with it.

Hope this helps
Techdesk and other Appliance Specialists are ready to help you