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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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bottom cooler continues to freeze up

Customer Question

bottom cooler continues to freeze up
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hi sorry to hear that, May I have the full model # ?
Also the age of your frigde/freezer?
Customer: replied 3 years ago.

Samsung model No RS21WCNS, 6 years old. freezer working fine, cooler airways to top end of fridge become blocked up, no cooling at top, cooler freezes up even quicker and bottom end of fridge becomes frozen

Expert:  Michael replied 3 years ago.
Hi Taff thanks, do you mean it gets covered in ice?
Customer: replied 3 years ago.

yes that's right, ice on inner panel surfaces at bottom of fridge, matrix behind is frozen solid

Expert:  Michael replied 3 years ago.
Ok thank you, that means you have a defrost problem. You need to defrost the unit for 24 hours, with the door open.
clean up any standing water then run it again, I will stick with you because you nay need a new part.
I will help you with this, its easy.
I will stick with you until we are sure we got this covered and fixed like new but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael
Customer: replied 3 years ago.

I can't defrost for 24 hrs at the minute as the freezer is full, I have cleared all the ice away, wiped all surface water away and the unit is now back on and coming back to temp. I need to change the defrost settings on the panel to suit replacement bulb sensor

Expert:  Michael replied 3 years ago.
Hi I understand, i will stick with you until you can do this defrost then we check and find the part hats causing is, if there even is a problem.
Im sure yours is frost free but after so long, or in warm weather they can freeze up.
But if you rate kindly at this point I can lock us in no additional cost either until you are ready to go further.
Have a great Sunday!
Tech Michael