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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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I have a Seimens XL1400 washer. The dispenser tray is broken

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I have a Seimens XL1400 washer. The dispenser tray is broken and I have a replacement. However I cannot get the outer cover off the old dispenser tray so I can fit it on the new one. Any ideas?
Turn the dispenser drawer upside down.
You should see where the plastic clips together.
Some gentle levering and pulling should get it apart.

If you can't see anything, post a photograph of your drawer (underside) and I'll see if I can mark the clips for you.

Customer: replied 3 years ago.

Have emailed photo as still can't get cover off

OK, once they arrive with me I'll have a look.

Customer: replied 3 years ago.

Have sent photo via email from my mobile not by this reply box (not very technically minded!). has it arrived?

When you email something in, it doesn't come directly to me.
It goes to customer services and they pass it on.

Customer: replied 3 years ago.

It's the left side (as you look at it) that's stuckDispenser tray Have tried again with photo

Sorry, there's no picture there, only a box with an X through it.

Customer: replied 3 years ago.

Can you describe how the clip looks on the left hand side (looking at it from the back and up side down? If not, what do you suggest?

Sorry, until I see it, I can't advise.
Normally it's 2 clips on the underside.
As you don't appear to be able to see these it suggests your drawer is different to the norm.

If you post the full E-Nr number from the label in the door recess I'll see if there's anything in the service manuals to help.

Customer: replied 3 years ago.

The E-Nr number is WXL148AUK/19 FD 8702 603102


Copy and paste the following into a new browser window

Click on the more information tag and when it shows the enlarged picture, click on the 2nd photograph.

You can now see the 2 square areas that the drawer plugs into.
You can see the small hole that the drawer clips into and at the opposite side the clips that hold the drawer in place.
This is the clips you need to press in as you carefully pull the drawer away from the front.
You can also see the 3rd clip in the middle.

Have a look, let me know what you find.
Customer: replied 3 years ago.

Have done what you said but still won't come off. Maybe broken. decided to buy another one. Thanks, Gill

OK, thanks for that.

They are difficult to get apart though.

Good luck with the new front.

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