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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Bosch excel 8 washing machine bot working properly. when I

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Bosch excel 8 washing machine bot working properly. when I turn it to a programme, instead of the number of minutes it just shows a single digit and it will not start
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the full model #?
Also how old your washer is?
Thank you for your patience!

Customer: replied 3 years ago.
Bosch Exxcel WAQ28461GB Washing Machine
19 months

Hi Michael, this machine will need a new main control board.
Its easy to change but expensive for the part.
I will help you if you want to replace it?
Please let me know.
i will stick with you until this is done but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you *****

Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi thanks for your help. I hoped it would be something simple but it obviously is not. It is under warranty and Bosch will come out but it just means we have to wait till next week. I will still put a smiley face. Thanks again