How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

Hi how are you I am sewing on Janome DC3050. On stretch fabric.

This answer was rated:

Hi how are you I am sewing on Janome DC3050. On stretch fabric. It was working brilliantly and from one stitch to the next suddenly it doesn't like it. Something in the bobbin seems to be stuck on a second or third stitch. Any idea please? Thank you
Hi sorry to hear that.
How old is your machine?
Customer: replied 3 years ago.
My machine is brand new 2 months old
Hi thank you for that information Mel,
This is a problem with a loose part inside the machine. they really need to exchage this one for you as a sewing shop would need to fix this.
But your lucky in that your machine is still fully covered under warranty. Simpliy exchange this one for new one.
I will stick with you until you have a working sewing machine but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you for your patience Mel and enjoy your weekend!
Tech Michael
Michael and other Appliance Specialists are ready to help you