Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
Its a WAQ283SOGB - a couple of months old. I looked in the manual and it said to "Pull the emergency release downwards with a tool and release" but I'm not sure where the manual release is - have opened the little compartment at the front by the right foot of the machine but it only seems to have a dial or a nozel nothing to pull down - opened the dial and just a little water came out.
OK, have you tried to rotate that dial and then clean everything inside ?
ok just read second part of your answer
have you already pulled the washer out ?
if thats the dial then yes - only a little water came out - all very clear in there - no dirt etc
you will have to pull the washer out
E61 is a door lock error…Unplug the washer…after few minutes push the lock to the right and then release it so that the door opens
yeeeeaaaahh - fab door is open - washing is out and on the line - will try it now without anything in it. Thank you for your help
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Kevinnnn - help again now it won't start. Have just put a couple of the towels in that cleaned the floor, put it onto a rinse and spin and the lights and how long have all come on, but when I press the start/pause button, it just beeps at me twice but doesn't start. i thought that the childlock might be on but wasn't that - i'm seriously throwing it out soon. katie
Katie, the problem is with door lock that will need replacement
Control detects that the door is not locked due to a bad door lock so it wont start
as it is under warranty it is better to get it replaced
ok thanks again - down to the laundrette over the weekend then.
You're welcome Katie....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening
Try turning the mains power off for 10 seconds and then back on, see if the door opens then.