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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Samsung American style f freezer. The fridge is fine

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I have a Samsung American style f freezer. The fridge is fine but the freezer section won't go cold?;rs21dcns midel
Hi Sorry to hear that,
how old is your fridge?
Also is the freezer cold at all?
Can you hear the fan in the freezer run at all?
Thank you
Tech Michael
Customer: replied 3 years ago.
Hi Michael. I purchased the fridge freezer in the uk in 2006. I had it sent out to a holiday villa in turkey that year. The freezer stopped cooling around 2009. We only use the villa for 5/6 weeks per year and the freezer is switched off when we are not there. I don't think it gets cold at all, though the fridge works perfectly well. I'm going out to turkey on 18/7/2014 and was hoping to take a part with me to try and repair it. The only thing I can think off that May have had an adverse effect on the appliance is that back in 2006/7/8/9 the electric supply to the villa was intermittent and could go off 2/3 times per day not sure about the fan and can't check till I'm out there. Regards ***** ***** will hold off any rating until you say you can't help me anymore cheers
Hi Charlie,
I can help you and the repair is pretty easy as well requiring only a few basic hand tools;-)
The problem with these especially when they are turned off a lot is the temp sensor in the freezer.
Its not expensive either.
The best place to order a new sensor is Espares, I have listed their contact info below.
Thank you and please rate kindly at this time, your question will NOT close or TIME OUT ;-)
I will still be available to you at no additional cost until you are sure things are working as they should.
Have a great day Charlie!
Thank you
Tech Michael, please contact Espares:
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
Calls to 0844 numbers are charged at 5p per minute including VAT from BT landlines, other networks and mobile companies may vary.
Calls to 03 numbers are charged at a local rate.
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
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