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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a neff induction hob and 3 sections work but when I

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I have a neff induction hob and 3 sections work but when I select the 4th section it comes up with the error code d4 any ideas on what problem could be please?
Hi Sorry to hear that. How old is your Hob?
Also may I have the model #?
Customer: replied 3 years ago.
The e-nr number is ***** and fd number is ********* does that help and it's brand new
Just trying to find out model.
Cheers Dan
Thanks Dan, this is a problem with the magnetic element. That one must have been defective and needs to be replaced.
But since its brand new, you have a couple of choices, neither will cost you anything;-)
One, you can return it or have a new one delivered and the defective one removed(thats what I would do).
Or, you can call Neff and they will send a Tech out to replace that part free.
Sorry for your trouble I know its frustrating new and all.
It happens to us all lol.
I will stick with you until this is fixed and working as it should.
PLEASE RATE KINDLY AT THIS TIME, your question will NOT close or TIME OUT ;-)
No additional cost to you to rate.
Thank you Dan and have a great day!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Thanks a lot buddy :)