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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a RS21NCNS side by side Samsung fridge. The fridge side

Customer Question

I have a RS21NCNS side by side Samsung fridge. The fridge side is warmer and we can't get it to cool down. The temperature display shows 3C and is flashing.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Is there any heavy frost on the rear wall inside the freezer?
Also can you hear the fan that is behind the inside wall in the freezer?
Thank you for your patience!

Tech Michael

Customer: replied 3 years ago.

Dear Michael

Thank you. Unfortunately your reply came too late and I had already asked for a refund. I have still not been reimbursed!!


Expert:  Michael replied 3 years ago.
Hi I will let them know, I hope you have solved the issue?
Customer: replied 3 years ago.

yes, had to call in a technician who came straightaway

Expert:  Michael replied 3 years ago.
I wish you the best, they will do a reimbursement, although I haven't been paid, I only get paid if you accept an answer from me;-)
Have a great day!