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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Fridgemaster model MTRF - 140/1 Just come back from being

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model MTRF - 140/1
Just come back from being away for a couple of days. The freezing compartment is melted.
The light comes on, fridge makes sound - but it is not freezing or keeping things cold.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Is there any frost build up on the rear wall inside the freezer?
also how old is your fridge?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

No build up of frost-

3 1/2 years

Thank you for that information David.
Please let me know the full make,MTRF ????
Customer: replied 3 years ago.

I stated in the first messageit is

model MTRF - 140/1

Thanks David, how fast is the unit losing its cool? Can you hear the fan running, its behind the freezer wall Please let me know.

Customer: replied 3 years ago.

I dont think i hear a fan running. what i hear is a sort of a gurking kind of sound. The water in the freezng compartment is not freezing it is staying liquid.

Hi Dave, thank you for that information.
This should for sure like you need a new fan.
That fan cools both the fridge and the freezer.
You will need to order the part its easy to replace but you need to remove the rear wall of the freezer. I will help you so no worries there.
Also you need to defrost the whole unit both doors open for 24 hours.
I have listed the best place to got that fan below. I have included also for your convenience their phone # ***** best to call for this part.
I will stick with you until this is fixed and working as it should.
No additional cost to you to rate.
Thank you David and have a great day!
Tech Michael
Sales 0844(###) ###-####After sales 0344(###) ###-####
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Michael and other Appliance Specialists are ready to help you