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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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It appears that there is no water going into ice machine and

Customer Question

It appears that there is no water going into ice machine and no juice going to solonoid, can you tell what tells the solonoid to open
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the make, and the full model #?
Also how old it is?
Thank you for your patience!

Tech Michael
Customer: replied 3 years ago.
You have already been speaking to me so I assume I have been charged again, this is the Bosch with sticking solonoid and water would not turn off
Expert:  Michael replied 3 years ago.
Hi Alan NO they don't charge you again;-)
Yes I understand what wrong, You only need a new solenoid they fail this way over time, its cheap and the new kits they send are super easy to replace.
I will be here to help at no additional cost.
I have listed the best place to get that for cost and reliability for your convenience.
I will stick with you until this is fixed and working as it should.
No additional cost to you to rate.
Thank you Alan and have a great day! It doesn't cost you anything more to rate now.
Tech Michael

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