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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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External temperature shows 9 degrees but internal temp is currently

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External temperature shows 9 degrees but internal temp is currently around 5 degrees and sometimes colder - iced veg in the two salad drawers. Fridge is tall Santo larder fridge that is 6 years old - thanks from Liz Davies
Hi Liz, I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
This is more than likely a bad temperature sensor(Thermostat) in side the fridge.
But before I locate a replacement part for you we need to do one other thing. I hate to tell you, to be sure of this, you need to defrost the entire unit both doors open for 24 hours. Then you can re start it and see if all went back to normal as it may very well solve this issue.
Most times it does.
No additional cost to you to rate and then I will be able to stick with you until this is fixed and working as it should.
Thank you Liz, and have a great Monday!
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.
Hi Michael, the fridge is a larder fridge and is self defrosting. Do I still need to switch off for 24 hours and then restart? Thanks Liz
Hi Liz yes you do unfortunately so we can see if their is a problem with the defrost components as well.
Please rate kindly at this time so I can stick with you all the way so we are sure whats going on;-)
Thanks Liz.
I will still be available at no additional cost.
Have a wonderful day!
Tech Michael
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