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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My AEG built in Oven and Induction hob keep tripping out on

the electricity it is a... Show More
the electricity it is a B5712-4
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Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your Hob?
does it trip the main, when you run the Oven or the top burners or does it matter? Same effect?
Thank you for your patience!
Tech Michael
Customer reply replied 3 years ago.
They are both 5/6 years old - It has blown the Main switch but sometimes it is just the fuse switch on the main board. it seems to be the oven mainly. There is a sub switch on the Main board that the oven hob and microwave is attached to. When I re switch on the fuse for the oven the display which shows the time displays the number 034 and that is replaced with 0 21.
Thanks for your patience Sue, does the microwave ever cause this?
also I am confused, do you have more that one unit HOB or oven please clear that up for me.
If more than one separate device is causing this the answer will be different.
Tech Michael
Customer reply replied 3 years ago.
Sorry if I confused you. I have one oven, one microwave which are built into the same cupboard and then an induction hob in the worktop.
On the Circuit board there is a main switch for all the electricity and then there is a sub switch which the fuse switch for the oven and I think Microwave and then the hob( there are only 2 fuses switches) are attached to. Sometimes it trips the Main but sometimes it only trips the sub switch.
As far as I can tell it seems to be the oven that causes it to trip. The microwave seems ok.
Does that clarify things at all?
Thank you for that. Does more than one appliance case a tripped circuit?
Customer reply replied 3 years ago.
It seems to be the oven that is causing the problem We have turned the switches back on and the microwave and the hob seem to work and then when I switch the oven on it seems to trip.
thanks Sue really I appreciate your patience these are technical questions and I cant see it lol.
If its only the oven doing this the main control board in the oven with the clock is bad. If it does trip when any other functioning device is on then its simply a weak breaker in the mains.(where you make the reset).
Please let me know which this sounds like and I will source the part for you and help you make the replacement:-)
Thanks Sue
Tech Michael
Customer reply replied 3 years ago.
On balance we think that it is the oven - is it complicated to replace the part in the oven?
Hi Sue, No its actually pretty easy requiring just a few simple hand tools. The best place to get that board is Espares, I have included all their contact information below for you as well;-)
No additional cost to you to rate and then I will be able to stick with you until this is fixed and working as it should.
Thank you Sue and have a great Sunday!
Tech Michael
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Customer reply replied 3 years ago.
which part is it that I need to order?
Hi Sue, its the main control board, what also happens to those boards, is that relays fail, they start to stick and cause short circuits that will cause the breaker to pop.
I'm here for you if you will rate before closing this page.
thank you Sue!
tech Michael