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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Fridge is not cooling freezers fine have turned it off at the

Customer Question

Fridge is not cooling freezers fine have turned it off at the mains and defrosted the freezer still same thing will cold for a day or two then same thing happens again
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the model #?
Also the age of your fridge?
And was there any heavy frost on the rear wall of the freezer inside?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.
Model is Samsung age 3 years no heavy frosting inside the freezer.
Expert:  Michael replied 3 years ago.
is the unit defrosted yet?
Also what does the compressor run when you turn it on now?
Its the black ball in the back of the unit inside the cover.
Thank you
Tech Michael