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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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our machine refuses to run. On pressing the start button it

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our machine refuses to run. On pressing the start button it emits a loud click and the machine attempts to empty for about 10 seconds and then stops with 2 loud clicks. it has been doing this for several days now and very occasionally it will go on to do a full wash cycle but then reverts to start/ stop behaviour. As best as I can I have checked that the door is fully closed and it did not leak water while it was running. Any ideas?
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the full model#?
Also how old is your Machine?
And does any water exit the machine while its trying for that 10 seconds?
Please answer all of these questions so I can help you effectively ;-)
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

The machine is a Zanussi washer/dryer. It is seven years old with low to moderate usage as we are elderly pensioners,and has not given any trouble before.

Washer/dryer / 1200 6kg Essential

ZWD 12270W

On the few occasions that it did actually complete a cycle it did pump out.

We have also tried to spin but it won' run a spin cycle

Thank you Matt, This is likely a bad drain pump. If the water doesn't pump out, the unit will not go into spin either. Its not too difficult to replace the pump on that model. I can help you with this repair if you would like? The best place to get a new pump is Espares. I have listed all their contact information below for you. All you will need to complete this repair are a few basic hand tools ;-) PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, so your question will NOT close or TIME OUT ;-) No additional cost to you to rate and then I will stick with you until this is fixed and working as it should. Thank you Matt and have a great day! Tech Michael Sales 0844 9777 888 After sales 0333 4007 888 Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays Calls to 0844 numbers are charged at 5p per minute including VAT from BT landlines, other networks and mobile companies may vary. Calls to 03 numbers are charged at a local rate. For security and training purposes, telephone calls may be recorded or monitored. Outside the UK? Call us on: +44 (0) 20 7717 5046.

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