How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Handyman
Category: Appliance
Satisfied Customers: 2086
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
Type Your Appliance Question Here...
JamesI is online now

I have a rangemaster fridge freezer sxs. The freezer is operating

This answer was rated:

I have a rangemaster fridge freezer sxs. The freezer is operating normally but the fridge is not cooling and is stuck at 21 degrees. Any ideas?
JamesInch :

Hi, this is most likly to be the termistor (temperature sensor) at fault.

JamesInch :

This sends a message to a actuator which controls the amount of coolant which travels to the fridge part.
The good news is this isnt a pump of right off.

JamesInch :


JamesInch :

When you turn the temperature dial in the fridge can you hear the pump start or click noise, another test is to turn on the super frost setting to see if the fridge starts to get cold.

However its going to end up as an engineer call out, though I would expect the part to be around £10 and the engineer to be on site for around 45 minutes.

Customer: The fridge doednt have a dial so I can't try that. I have tried the super frost suggestion. But it's not making any difference.
Customer: is an engineer my only option?
JamesInch :

When you open the fridge door either on the bottom left or bottom right should be a stick\plate with the model number can you advise what that is.
If I can find the right model I might be able to see if there is anything unique about your model which could fix it for you.

Customer: I have a serial number - **********
Customer: Model sxs cream
JamesInch :

Ok on the control panel where the far left button 'Fuzzy mode' press this so its switched off

Customer: It was off already
JamesInch :

Ok turn off the fridge by holding down the temp button, wait 30 seconds and hold the temp button agian to turn it on

Customer: Ok done
JamesInch :

keep the door closed, and check the door seal. After an hour and and touch the back of the fridge to see if its cold to touch.

Customer: You genius - fixed!!!! Thank you so much.
JamesInch :

Glad this worked, can you please rate my service today so I can close this case.


JamesI and other Appliance Specialists are ready to help you