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Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17294
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Washing machine Dear Sir Re: Zanussi ZWF 1221S washing

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Washing machine
Dear Sir
Re: Zanussi ZWF 1221S washing machine
First time we have had a problem with machine in over 7 years. No problem during last wash two weeks ago.
After loading and selecting programme, the 'Start/Pause' button and 'Washing' button lights up but washing does not commence. After a few seconds of silence, the 'end' button flashes 4 times. According to manual - this means 'door open' whereas in actual fact, the door is as securely closed as possible with the usual nice click on closing. I have emptied water via emergency emptying hose and inspected and cleaned the pump impeller. Poured in 2 litres of water into wash dispenser and tried the 'Drain' programme as per manual. No success. Is this a simple matter of resetting the programme or should we change the door lock? It seems machine is not 'sensing' that the door is locked. Thanks


Ok if its flashing the end light 4 times this is usually down to the door lock itself.

Its quite a common fault on the older models as ive replaced loads of them in the past.

What you need to do is open the door and remove the plastic clamp around the door seal.

Then unlip the door seal and peel it back.

Then remove the 2 screws holding the lock on and then pull the lock through the porthole.

Remove the plastic cover over the wiring and then inspect the wires as sometimes they can burn. If it has then the door lock will need to be replaced and the wiring retagged.

But if the wires are fine and the door is closing ok then its going to be the lock itself which you can just replace from there and that should cure the fault.

Now there is a slight chance it may be the control board. So if replacing the lock doesn't cure it then the control board will be the fault. But 8 times out of 10 its the lock itself at fault here.

If you need anymore info just get back to me.


Customer: replied 3 years ago.
Ok, will try and get back. Thanks.


No worries. If you need anymore info just get back to me.


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