How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

I have purchased a Bosch HMT75M551B Microwave in stainless

Customer Question

I have purchased a Bosch HMT75M551B Microwave in stainless steel from AOL and on fitting this found that the stainless surround is not wide for the aperture of the built in cabinet. The width of the outside of the surround supplied is 49.5 cm and I require a surround width of 59.5 cm. All other dimensions are fine. Please advise on how I can obtain a surround of the required width.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Are you talking about the outer cabinet?
Also how old is your microwave?
Thank you for your patience!

Tech Michael
Customer: replied 3 years ago.

Yes I am talking about the surrounding trim which clips on over the main body of the microwave.


The microwave is only 2 weeks old and has not yet been connected to the electricity supply

Expert:  Michael replied 3 years ago.
Hi Mike, I checked everywhere they don't make a smaller one unfortunately.
The best thing to do is exchange that one for a smaller one that will fit in that space.
Or make the space bigger if possible. I wish they offered a trim kit I really do.
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you Mike and have a great day!
Tech Michael

Customer: replied 3 years ago.

Hi Michael, it looks like we are at cross purposes. The microwave fits in the space a treat, the problem is that the space in the unit is too wide for the chrome surround so we have a gap between the surround and the space that the microwave fits into. A wider surround is what is needed.

Expert:  Michael replied 3 years ago.
Hi Mike, I understand your issue very well.
I have been there as well.
The problem is the manufacturer doesn't have a different smaller housing for your unit. The one that comes with it is the only one available that is at lease the smallest one, so you would need to either exchange the microwave for a smaller one, or make the opening bigger to fit the unit in, Hope you can understand that? If you have any further questions please let me know.