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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi,my sunvic sp100 is playing up,when I put the hw button on

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Hi,my sunvic sp100 is playing up,when I put the hw button on it works but when I try to put the ch button it stops, thanks
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Ho old is your Sunvic?
Also were there any power cuts to it or ant electrical storms in your area?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

Hi Michael, its very old was in the house when we moved in 5 years ago,

no power cuts or storms.The boiler works when the hw button is pressed but when I press the ch button it cuts off,thanks

Hi and thank you for that information. The trouble is the main control unit.
It will need to be replaced. Its pretty easy and I will help as well.
So you could have a Heating Tech do this or you can order the part and I will help you install it ;-)
Do you know where to order that part?
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you and have a great day!
Tech Michael
Customer: replied 3 years ago.

Thanks Michael,i don't know were to order it from can you advise me where to get it and I would like to fit it myself,cheers

Thats fine I will assist as well.
Here is the site:
You will need to write them or Email them for this part.
UK Plumbing
Nelson Road
United Kingdom
Vat Reg.No.801175958
I will stick with you until you have this main controller. But since it may take a little time, its best to rate now so your questions doesn't time out and we can stay locked in until we have this replaced.
thank you and have a great day!
Tech Michael
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