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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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BOSCH EXXCEL DISHWASHER will not start, not lighting up. Neighbour

Customer Question

BOSCH EXXCEL DISHWASHER will not start, not lighting up. Neighbour tried changing fuse and tried different plug. Please advise.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I'm sorry to hear about this.
Do you have a meter or a test light?
We may need this to be sure whats happening, it will make this a lot easier.
Also please explain, did the unit quit during a cycle or just wouldn't turn on one day?
Thank you
Tech Michael
Customer: replied 3 years ago.

Thank you. I also checked for power cut. There was none. I have what my estranged husband calls a consumer unit. He said that one of the switches in there might have tripped. I checked but all the switches were all in the ON position. Is that what you mean by a meter or test light?


The unit just wouldn't turn on one day, having worked the previous day.



Expert:  Michael replied 3 years ago.
Hi Rita, A test light is available at most hardware stores for very little money, but you need to tell then what you need it for.
See, you need to be sure the dishwasher is getting power first. If it really is, and please check your circuit breakers at the mains, but sometimes the wires lose connection at the junction box inside the dishwasher, that will cause this as well.
But I really am thinking you do have power and you need a new main control board inside the dishwasher. Its easy to replace with only a few basic hand tools don't worry if it comes to that I will help you.
In this case as you guys aren't sure what to do with this stuff, see if you know someone who can verify power in the junction box inside underneath the dishwasher. Once thats done please let me know and I will guide you the rest of the way because I don't want you to buy things you don't need to fix this;-) I'm here to save you money and get this fixed for you is all.
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please note it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you Rita and have a wonderful day!
Tech Michael