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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My bosch washer dryer wont open The fault is A02

Customer Question

My bosch washer dryer won't open
The fault is A02
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the full model#?
Also how old is your dryer?
Thank you for your patience!

Tech Michael
Customer: replied 3 years ago.

Hi Michael

its the washer dryer bosch logixx as I can't open the door I can't give the exact model but according to the instructions ( which are in Spanish ) it us either WVH24460EP

or WVH28460EP

or WVH2846XEP

i put the dryer in yesterday and when it was finished the message A02 came on where you would put the time in for the drying

it keeps showing and I was able to open the door with the little black door release down by the filter last night but I now can't see the little lever but the door is stuck again

Expert:  Michael replied 3 years ago.
Thank you are you sure the error isn't E-02?
Thank you for that.I just need to be sure;-)
Tech Michael
Customer: replied 3 years ago.

Hi there

the message is A02

it is displayed in the box where the time would show for tumble drying

Expert:  Michael replied 3 years ago.
Thanks Evelyn, I just needed to be sure.
One last question, how old is your washer/dryer?
Thanks for your patience;-)
Customer: replied 3 years ago.
The washer/dryer is just about 1 year old
Expert:  Michael replied 3 years ago.
Thanks Evelyn is it just under a year or just over 1 year, it will affect your warranty. The error you have is an indication that the main control board is failing and will need to be replaced.
I can help you get that part and do the repair, but if your unit is still under warranty they will fix it free;-)
Please let me know
If you will rate my service to you thus far as ok or better, before closing this page, I will be able stick with you until this fixed.
Please note it won't cost you anything more to rate, and it WILL ensure your question won't time out or end unexpectedly, then you can always contact me the very same way at no additional cost;-)
Thank you Evelyn and have a wonderful day!
Tech Michael