How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

my touch Neff hob is not working, but a red key flashes on

This answer was rated:

my touch Neff hob is not working, but a red key flashes on the lt hand controls. Will this rectify when it completely cools down

Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Can you tell me the model number please? Preferably the ENr


Customer: replied 3 years ago.

model T1323 I think though there are three other numbers on neff instruction book. also ********** /p>

Hi Fiona

This is the child lock, so wont reset itself

To reset it do the following

Switch on the hob using the main switch
Set all 4 hotplates to hest setting 2
Switch off the hotplates one by one from right to left
Touch the main switch for at least 5 seconds after which a signal sounds and the lock is off

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help

Rob and other Appliance Specialists are ready to help you
Hi Fiona
Not sure if you got my last message
If you need more help, please just ask

Oteherwise, please dont forget to rate as this is the only way I get credit for helping you this Saturday night