How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
Type Your Appliance Question Here...
Techdesk is online now

hiya we have a Hotpoint freezer. RZAV21 we have just moved

This answer was rated:

hiya we have a Hotpoint freezer. RZAV21 we have just moved and the green light won't come on. the instructions in troubleshooting bit of the book says something about checking that the thermostat setting isn't in the off position... is that the temp adjustment knob you move with a coin or is it somewhere else?
Sorry for the delay in getting to your question.
I've only just come online and seen it's waiting.
Yes, the thermostat is the part you turn with a coin.
Have you checked the socket it's plugged into?
Is there power getting to the appliance?
When it's plugged in, do you hear the compressor at the bottom rear running?
Customer: replied 3 years ago.

hi. we have checked the socket plugged the vac in there & it works ok.

There is power getting to the freezer as the amber and red light come on.

However the compressor at the bottom rear gets warm but we can't hear it running.

OK, thanks for that.
It's possible the green light has failed, it simply indicates power to the appliance.
As the others are coming on, then we know there's power to it.
If the compressor is warm, it indicates it too has been running.
Feel the compressor, is it vibrating?
Customer: replied 3 years ago.

hi, no the compressor isn't vibrating

OK, you'll need to unplug the machine.
Leave it a couple of hours till the compressor is cold again.
Then, plug it in and feel, listen, to the compressor.
Does it power up and start humming?
Does it then click off?
Customer: replied 3 years ago.

hiya, left it off for a couple of hours. the compressor is cold. plugged it back in but all it did was click a couple of times.. no humming no vibration..

OK, clicking normally indicates a stuck compressor.
Unplug the appliance.
Take the cover off of the wiring to the compressor.
take the starter unit out of the compressor (a screw and it plugs in).
Plug the starter unit back in and refit the cover.
Try it again.
If still the same, it points to a failed compressor.
Customer: replied 3 years ago.

husband doing that now. if it is a failed compressor is it a big job to repair of would it just need a new starter unit?

Normally it's a new compressor.
Not a diy job as it involves removing the refrigerant and then "regassing" after the compressor change.
Expensive to repair too.
I's be looking around £150 to £200 for a compressor and regas.
Hope this helps
Techdesk and other Appliance Specialists are ready to help you