How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17410
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

We have a Bosch dishwasher Excel model which cleans everything

This answer was rated:

We have a Bosch dishwasher Excel model which cleans everything fine onthe top shelf but only cleans the right hand side of dishes on the bottom half of the machine.Hav tried cleaning the arms but this makes no difference. Am I missing something?
Some advice would be most helpful. Thankyou, Charlie bissett


Can you post the model number please.


Customer: replied 3 years ago.

I hope that the following will allow you to sort the problem

Bosch Exxell Auto Option

Maxx freedom performance

SGS56EO 2 GB/35

Thankyou,Charlie bissett


Ok thanks for that. The first to check which im sure you have already is the spray arm itself. Remove this and make sure all the holes are fully clear.

If that's all ok then you may find the heater is the fault on this. As in the heater is an diverter valve which diverts the water between the top spray arm and the bottom. Sometimes the valve in there can stick and it stops the water from going to the lower or upper arm depending were it sticks so you get this kind of fault were one basket isn't as clean as the other.

If you are handy at diy repairs you can try and remove the heater and strip the diverter valve in there and see if its jammed up with muck. If so try and free it off and see what happens. Other then that its a case of replacing it as that's what we do anyway.. But these are not the easyist things to access as you need to remove both side panels and then remove the complete metal tub from the base but undoing the screws inside the sump and on the 4 post in the base.

But from what you say its either a blocked spray arm or a fault with the diverter valve in the heater.


Daniel and other Appliance Specialists are ready to help you