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Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My Philips Match Line has a white line horizontally across

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My Philips Match Line has a white line horizontally across the screen and only the picture below the line is visible - above the line is just black. What can I do to fix this please?
George-Allsorts :

Hello, I shall try to give you an answer to the problem.

George-Allsorts :

Can you confirm the model number of the TV please... It will be on the sticker at the rear.


Hi George - It's a Philips Matchline 36pw9525/OSR

George-Allsorts and other Appliance Specialists are ready to help you
You have partial frame collapse... This is usually caused by the failure or weakening in a resistor in the electronics prior to the frame chip
Customer: replied 3 years ago.

Thanks for that - so can this be fixed? Will it take an engineer or is this something I can do via the menu?

This is something that would take an internal repair by an engineer... sorry