How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

Hi. I have a De Dietrich DRU102BU1. The lights are on but it

This answer was rated:

Hi. I have a De Dietrich DRU102BU1. The lights are on but it won't turn on nor are the temp controls on. The ice machine light is on and it makes slight taping noise. What should I do. Help please
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your fridge?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.
Hi it is about 9-10 years old
Thank you for that. The issue is a failed main control board.
Its located in the back of the fridge and it is very easy to replace, I will help you if you need me.
The best place to get the is Espares, I have listed all their contact information below for your convenience.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost;-)
Thank you and have a wonderful day!
Tech Michael
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
Customer: replied 3 years ago.
Hi. They don't have it listed on their website. And to be honest wouldn't like to pay hundreds of pounds to fix a 10 year old fridge...
Hi the best way to find that part is by calling them, thats why I listed the phone contact information.
I know the part is pretty expensive so really its up to you if you want to fit a new board to fix this fridge.
I wish the part you needed were cheaper I really do.
Please have a great evening and don't forget to rate my service to you.
Thank you
Tech Michael
Customer: replied 3 years ago.
Can the board be repaired
Good morning,
well, it could if they sold parts for it, but unfortunately they don't:-(
Its ridiculous I think also, you may find someone online that will do component level repairs but the trouble you have are with the relays on the circuit board and they use special ones. I know the board is expensive, but its because it controls everything.
I will be here to talk even after you rate my service I wish I had better news for you I honestly do.
The board is super easy to replace , just pricey.
Thank you
Tech Michael
Michael and other Appliance Specialists are ready to help you