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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have an American style fridge freezer. The ice dispenser

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I have an American style fridge freezer. The ice dispenser is not making ice despite the water dispenser working. The IWD off is deactivated. The feeder temp is -18C. The internal switch is on. I checked the back and there are no kinks in the water hose.
Any ideas what I can do?
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the model # ***** the fridge?
Also how old the unit is?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

Model is K5930D1GB/03

about 6 months old

Hi thank you Fiona,
In this case the ice maker will need to be replaced. They fail this way.
Its really easy to replace just a few screws and a plug in clip.
I will help you with that as well if you need me.
The best place to get that new ice maker is Espares.
I have included all their contact information for you below.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost;-)
Thank you Fiona and have a great evening!
Tech Michael
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
Outside the UK? Call us on: +44 (0) 20 7717 5046.
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