How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

Hi I bought my Neff T11872 Ceramic hob, demonstrated as working,

This answer was rated:

I bought my Neff T11872 Ceramic hob, demonstrated as working, from ebay. I then, unwisely, reversed the live and neutral supply, and only the bottom left "ring" now works. My local domestic appliance engineer got the top middle working too, but the top left and the huge bottom right are still dead. I must therefore have damaged some of the electronics.
Neff have quoted me £240.79 for a complete new module, to be fitted by my guy for £40. Given that the hob is an outstanding piece of kit I am almost (not quite) tempted to go ahead. However, do I have a cheaper alternative, or am I throwing good money after bad?
Many thanks
Bill Morgan
Hi Bill, well, he is correct and so are you. I wish there were a cheaper alternative I really do. They don't put any protection hardware in these so when you accidentally wires it backwards it will cause a lot of damage.
So yes you need to replace that main control, it is easy to do and doesn't take much time at all.
I will be here for you no additional cost in case you have further questions;-)
Have a great day.
Tech Michael
Michael and other Appliance Specialists are ready to help you