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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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I have a whirlpool washing machine that is '' broken down''

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I have a whirlpool washing machine that is '' broken down'' .
The model is AWM 9000 - WM 1100
12NC - 8570 084 15002
TYP A 110
it gives fault codes of either 'Sud' or '02 F'
Can you help ?
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me how old is it

KevinWhiteJA :

F/02 error means Long Drain. If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. Press PAUSE/CANCEL twice to clear the display.

  • Check the drain hose and make sure it is not plugged or kinked.

  • Check the electrical connections at the pump and make sure the pump is running.

  • Check the drain pump filter for foreign objects.

  • If the above does not correct the problem, replace the pump.


My guess is the machine is 10/12 years old

KevinWhiteJA :

ok then probably it is the drain pump that needs replacement however, you can try to clean it as well

KevinWhiteJA :

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