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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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LG intellow 7kg washing machine and door will not open. There

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LG intellow 7kg washing machine and door will not open. There is no leverage on the door handle, so does that mean release mechanism will need replacing? Thanks.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

as the water is not inside the washer and it still wont open the problem is with the door lock mechanism that is bad and will need replacement

Customer: WM - 1285FHD
Customer: It has washing inside. Is there a way of releasing door?
Customer: HRoughly how much to replace door mechanism? It's 10 years old now so time for a replacement?
Customer: T
KevinWhiteJA :

a new door interlock will cost around £40

KevinWhiteJA :

to open the lock with washer unplugged

KevinWhiteJA :

you will have to take the front bottom panel off

KevinWhiteJA :

and then gain access to the lock from there

Customer: Ok will try that. Is 10 years a long time for washing machine? Should I just replace? Thanks
KevinWhiteJA :

No that is not a long time if the washer is working fine.... I mean it is just the door, if it was control then yes definitely buying a new one was recommended...

KevinWhiteJA :

again it really depends if you want to buy a new one it will cost £250

KevinWhiteJA :

it might work perfectly fine for another 1-3 years after you have replaced the door lock

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: Sorry do you mean the whole of the front to take off? Decided to replace machine but need washing out. I've undone some screws at bottom but do the feet need to come off?
KevinWhiteJA :

after you have removed the bottom panel remove the screws on the drain filter cover to gain access of the door

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