How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17410
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

Hi I have a Zanussi washer dryer ZWD 1262 W that partially

This answer was rated:

Hi I have a Zanussi washer dryer ZWD 1262 W that partially fills with water everytime, but stops before any wash cycle. The machine does drain and spin ok. I have checked the pump cover for any objects. There are no error signs shown on the display.

Ok lets see what the error code is stored in there.

Set the washer going on a spin cycle.
Then press and hold the start button and the button to the left of it.
Keep them held in and after a few seconds the error code will come up E??

Let me know the code.

Customer: replied 3 years ago.



Ok had a feeling you will get this code going of the fault you describe.

What you will find is the dryer heater element is the problem here.
What you need to do is remove the top and from there you will see the metal dryer chamber going from front to back.
At the very back you will see 4 wires. This is for the dryer heater.
Disconnect them and tape them out so they are out of the way.

Then run the washer and you will find this will cure it and get the wash side working again.

Then if you use the dryer you will need to replace the dryer element to fully cure it.
But if you dont use the dryer then you can just leave the dryer heater disconnected as it will work fine like this.

Try the above and let me know how it goes. Im pretty sure you will get the wash side going from there.

Customer: replied 3 years ago.

Thanks Daniel sounds great , will try tomorrow and get back to you.

No worries that will get the wash side running again for you.

Daniel and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Daniel, you correctly diagnosed the problem as being a faulty element. Can I easily replace the element?


They can be replaced but depends on your diy skills as to weather its easy.

You need to completey remove the back half of the washer. Once this is off you can then remove the screws holding the element in and then you can pull it out from there and swap it over.

Customer: replied 3 years ago.

Cheers Daniel. I'm pretty confident with my DIY skills and will give it a go.


Many thanks