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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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the program cycle takes about 3 hrs. to complete

Customer Question

the program cycle takes about 3 hrs. to complete
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the full model # ***** your dishwasher? Also how old is your dishwasher?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

the dishwasher is not expelling the water

Expert:  Michael replied 3 years ago.
Thanks Pat,
When the Dishwasher is supposed to be draining can you hear the drain pump as usual?
Thank you
Tech Michael
Customer: replied 3 years ago.

my dish washer is a neff no model number is ***** years old

Customer: replied 3 years ago.

not satisfied with your expert

Expert:  Michael replied 3 years ago.
Hi Patrick, please have patience as this is a technical question.
Also I am in the US so we are on different time zones.
I can help you with this as I have been an appliance tech for over 35 years ;-)
I need clear information though.
You say it takes a 3 hours+ to complete a cycle but then you said it wont pump out the water?
So I have to know, when the cycle does finally complete, is there any standing water still in the bottom of the dishwasher?
Please explain clearly and I will solve this for you.
Thank you for your patience and I will be available all day today for you.