How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

I cleaned the brewing unit of my Neff coffee machine. It doesn't

This answer was rated:

I cleaned the brewing unit of my Neff coffee machine. It doesn't seem to be fitting back in properly and when I try to make coffee the water does not come through
Hi sorry to hear that, is it the tube part or the whole plastic piece you are having this problem with.
Customer: replied 3 years ago.

the whole brewing unit doesn't seem to be fitting back properly. the machine grounds the coffee beans but the ground coffee ends up in the drip tray without the water having gone through it. so, no coffee comes out.

Hi that is because the brew unit isn't fully seated, check the bottom for grinds, and to see how it attaches, usually it just snaps in. but also see if there is a spline that needs to align on your model.
I will stick with you until this is fixed.
Please don’t forget to rate my service before closing this page,
then you can always contact me the very same way at no additional cost if you have further questions about this;-)
Thank you and have a wonderful day!
Tech Michael
Customer: replied 3 years ago.

there is a red key/slider and it won't pull back into position. I think this is why the unit won't go back properly

Hi, see if it can be moved with a screwdriver?
Please let me know.
Michael and other Appliance Specialists are ready to help you